Reference

Your Privacy Policy Before Account Access

Your account, wallet, and device records are covered before you browse VIP Baccarat, Rocket Crash, or any room in our lobby where local law permits.

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becak 4d Your Privacy Policy Before Account Access
CONTACT PATHS

Get Privacy Help Through Real Channels

A privacy request works faster when you contact us from the same phone number or email linked to your account. Our support team handles privacy questions daily from 10:00 to 02:00 WIB, with live chat for quick account checks, WhatsApp for follow-up identity checks, and email for written requests that need a longer audit trail.

Team online

Live chat privacy desk

Use live chat from the lobby footer between 10:00 and 02:00 WIB when you need us to check login records, cookie choices, or a wallet record tied to DANA, OVO, GoPay, or QRIS.

WhatsApp account match

Send your privacy request through the WhatsApp button after logging in, then confirm the phone number on your profile so we can match the request to your account without exposing records to another person.

Email record request

Write to [email protected] when you need a data copy, correction, or deletion request. Include your username, registered phone number, and the account step involved so we can route it properly.

DATA CONTROL

Control You Get In Privacy Settings

Your privacy controls sit beside the account tools you already use. Go to Account > Privacy > Cookie Choices to adjust browser cookies, or Account > Security to change your password and…

Account data handling

We collect the details needed to run your account: username, phone number, email if provided, password token, login time, and cashier activity. We do not display your private profile data inside game rooms.

Wallet record matching

DANA, OVO, GoPay, and QRIS activity is matched to your account record so support can confirm a pending transfer or withdrawal query. We store the payment rail name, status, and related account reference.

Cookie choices

Cookies help us remember your session, language setting, and cashier page state. You can change non-essential cookie choices through Account > Privacy > Cookie Choices without changing your password or wallet rail.

Device security

We record device type, IP range, browser, and login time to spot unusual access. If a device looks unfamiliar, we may ask you to confirm your phone number before sensitive account changes continue.

Retention period

We keep account and wallet records while your account is active and for a needed period after closure for dispute handling, security checks, and settlement records. Records no longer needed are deleted or anonymised.

Change requests

You can ask us to correct profile details, send a copy of account records, or delete data that is no longer needed. We may verify your identity before acting on the request.

Privacy Policy Questions You May Ask

Your privacy questions usually come up at account creation, cashier use, device change, or support contact. We answer those points in plain language so you know what we collect, why we keep it, how you can ask for a change, and which channel to use when the request involves account security.

We collect your username, phone number, password token, login time, device record, and any email you choose to add. We use those details to run the account, verify contact, and protect account access.

We keep the payment rail name, transaction status, account reference, and support trail needed to match wallet activity. We do not ask for your wallet password, OTP, or full app access.

Yes. Email [email protected] from the address linked to your account, or use live chat after logging in. We may ask for phone number confirmation before sending any account records.

Go to Account > Profile and submit the change request, then confirm through support if the field is locked. We check the request against login and device records before updating sensitive contact details.

We use session cookies for login, preference cookies for account settings, and security cookies for device checks. You can adjust non-essential cookies at Account > Privacy > Cookie Choices after signing in.

We keep account and wallet records only for the period needed for settlement checks, dispute handling, security issues, and legal duties. After that, records are deleted, anonymised, or reduced to non-identifying audit data.

Only support staff assigned to privacy and account security can access the request trail. We use role-based access, time-stamped handling, and identity checks before sharing records with you through chat, WhatsApp, or email.

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